FAQ
Which payment method provides 5% discount?
Bank card payment in advance provides 5% discount.
We are a few people less/more than indicated in the booking.
No problem, no need to rebook or call, the number of people you gave when you’ve made the booking is only indicative. It’s enough to find out the exact number on the spot. You can pay the extra members by cash at the place if you repaid the others already (normal price is valid for 2-6 person).
How should we dress?
Best to dress comfortably and be prepared that in the basement the temperature is always low and there is no central heating.
Coats can be placed and own safes are also provided.
How can I delete my booking?
Please delete your booking via the verification email you got after booking.
Can we park in the street?
Yes, on both sides in Bajcsy-Zsilinszky street and Munkácsy Mihály street 6. It’s payment zone, please be aware.
What about pregnant women and those with heart condition? Is there any contraindication?
Absolutely no contraindications. This game is not about scaring the hell out of you. However if you have a heart condition, please advise, so we can be aware of it. Only exception is the “Secrets of the pathologist” room in Győr which is a real horror flat, please avoid this game.
When should we arrive?
It’s enough to come for the booking time, operator will come also then. 15 minutes delay can trigger time reducement for the game.
How should I book for the 120 minutes marathon game?
Make two bookings: one for Jisaw and one for The big heist room via marathoni game. This will ensure to have the game without interruption.
Where should we book to experience real horror escape room?
Secrets of the pathologist is the only real, frightening horror game in Győr.
How can I pay in Győr at the place?
At the place only by cash or prepaid voucher. At the booking there is option for bank card payment also.
Can I come with children to play?
Yes. Most of our games can be played by children from the age of 8, accompanied by an adult. Madagascar was designed with children in mind and can be played from the age of 6. Secrets of the pathologist is our only real horror game: it can be played from the age of 16, accompanied by an adult and at your own responsibility. The age limit is shown on every room.
How can I buy voucher?
At voucher menu on the website with bank card.
Where can I find my picture taken in the escape room?
This is the link: https://www.facebook.com/szabaduloszobagyor/ Photos are uploaded about monthly.
Should we try Pirates of the Caribbean room if we played Trap earlier?
No, same game, only the design has improved.
My voucher is about to expire and I cannot use it. What can I do?
Pass it on as a gift. What matters is that it is redeemed by the expiry date: after that the system removes it automatically, so it can no longer be accepted.
How do I book with a gift card?
Start a normal booking on the website and choose the “voucher” option at the payment step.
How far in advance should I book a room?
As early as you can if you want to be sure: bookings are served in the order they arrive. For larger events we try to move teams around more flexibly. Booking always starts from the Book now button.